Support
How can we help?
Send a note about Pilly, an account, a purchase, or something that did not work as expected.
Effective September 4, 2026
Contact
Email enarlem10@gmail.com. Include your iPhone model, iOS version, Pilly version, and the steps that led to the problem when relevant. Please do not email medicine names, photos, prescriptions, or other sensitive health information.
Subscriptions and purchases
Use Restore Purchases inside Pilly if an eligible subscription is not recognized. To view, change, or cancel a subscription, open Apple subscription settings. Pilly cannot issue or manage App Store refunds directly.
Backup and account deletion
Pilly works without an account. If you use Pilly Plus, backup begins only after you choose to enable it. Account controls are available from Profile, then Account. Deleting the Pilly Plus account removes active cloud records and private images, but does not cancel an Apple subscription.
Medicine or safety questions
Pilly support can help with the app, but cannot provide medical advice. For questions about a medicine, dose, interaction, side effect, or missed dose, contact a qualified clinician or pharmacist. For an emergency, contact local emergency services.